Frequently Asked Question

Read our FAQ for customers.

START-UP TIME
Most communities are up and running with The Community Cloud within 2-5 business days. You are assigned an Account Manager who will support with your training and rollout plan.
Yes, you can host your website by turning on, and customizing a community theme. If you already have a website, then you can create a custom domain for your community portal.
Yes. There is a 10% prepaid discount for upfront payments, and a Term Discount should you opt for a 2 or 3 year commitment.
Yes. The Community Cloud has integrated payments. You can collect membership dues, sell tickets for events, training , or sell merchandise or services.
There is a 2.9% + $0.30 merchant fee and a community cloud Service fee for each payment processed on your behalf. The Community Cloud service fee is determined by your enrollment plan.
When the first payment is processed, you will receive a Merchant Set Up email with instructions to set up your bank and automatic deposit instructions. Funds are deposited directly to your bank on a schedule that you define.
CC_[Community Name] will appear on bank statement. For example, if the community is named Do Good, then “CC_Do Good” will appear on the bank statement.
No. The Community Cloud does not store payment credentials. All payment information is securely processed and stored with our payment partner.