Most communities are up and running with The Community Cloud within 2-5 business days. You are assigned an Account Manager who will support with your training and rollout plan.
CAN I HOST MY WEBSITE WITH THE COMMUNITY CLOUD?
Yes, you can host your website by turning on, and customizing a community theme. If you already have a website, then you can create a custom domain for your community portal.
ARE DISCOUNTS AVAILABLE?
There is a 10% prepaid discount for upfront payments, and a Term Discount should you opt for a 2 or 3 year commitment.
CAN I ACCEPT ONLINE PAYMENTS?
The Community Cloud has integrated payments. You can collect membership dues, sell tickets for events, training , or sell merchandise or services.
WHAT IS THE INTEGRATED PAYMENT FEE?
There is a 2.9% + $0.30 merchant fee and a community cloud Service fee for each payment processed on your behalf. The Community Cloud service fee is determined by your enrollment plan.
HOW CAN I ACCESS FUNDS AND HOW LONG DOES IT TAKE?
When the first payment is processed, you will receive a Merchant Set Up email with instructions to set up your bank and automatic deposit instructions. Funds are deposited directly to your bank on a schedule that you define.
WHAT NAME APPEARS ON BANK STATEMENTS?
CC_[Community Name] will appear on bank statement. For example, if the community is named Do Good, then “CC_Do Good” will appear on the bank statement.
DO I HAVE ACCESS TO CREDIT CARD NUMBERS?
The Community Cloud does not store payment credentials. All payment information is securely processed and stored with our payment partner.